GENERAL

What’s the lowest deposit car WeFlex offers on finance?

WeFlex offers deposits from £450

What if I do not have a utility bill?

That’s fine, we will accept just your bank statements or tenancy agreement.

How old can my utility bill be?

It should be your most recent bill or at least less than 3 months old.

What kind of utility bill can I bring?

  • Council tax bill
  • Telephone bill
  • Gas bill
  • Electricity bill
  • Water bill

What happens if I get a parking ticket?

See PCN section below.

Can I freeze payments if I go on holiday?

If you are renting one of our cars, you simply give us 4 weeks notice of your impending holiday, return the car on the agreed date and start renting again when you return.

If you are financing a car, like mortgage payments in a house, your weekly payments are continual.

How long does it take to get a car from WeFlex?

It usually takes 1 week to get a new car. We also finance used cars, so often have cars in stock which you can get within 24 hours. Also if you find a car you like from a main dealer we may be able to finance it, so just ask.

Can I return the car if I no longer want it?

Yes, for our rental cars simply give us 4 weeks notice and you can return the car. Note we do offer some rental cars on notice periods as short as 1 week, just ask for availability.

If you have financed or lease a car from WeFlex (Flexibuy or Flexilease agreement), you cancel your agreement at anytime, again, by simply giving us 4 weeks cancellation notice. If you cancel a Flexibuy or Flexilease agreement you will lose your non-refundable deposit and will be liable for termination charges as follows: Time elapsed from the commencement date: 0-3 months £399, 3-6 months £299, 6-12 months £199, 12 months onwards £99

PCN

Why do fines go to WeFlex?

Fines and penalties are issued directly to WeFlex as we are the registered keeper of the vehicle, and the log book is in our name. We hold a record of all fines received for each vehicle. Once received WeFlex will then make representations to transfer the PCN into your name.

I have received a fine or PCN. What should I do?

WeFlex will email a copy of the PCN to you as soon as it has been received, so you are able to pay the fine. We will also make representations with the relevant authority to transfer liability into your name at the same time.

 

If you have received a fine direct from the authority in your name, this will mean that WeFlex has successfully transferred liability to you. If you receive a PCN you have two options;

  1. Pay the fine / PCN amount charged. There will be details of how to do this on the notice.
  1. If you feel that you have grounds for appeal and you wish to contest the charge, the details on how to appeal will be on the notice.

If the notice is not in your name, please contact us to request a 3rd party authorisation letter to send with your appeal – You will not be able to appeal without this. Please make your appeal directly to the authority.

Why has WeFlex paid a fine/PCN on my behalf?

WeFlex will pay a fine/PCN and on-charge this to you in the following situations:

  1. There are some fines where legislation means WeFlex – as the registered keeper – must pay.
  1. Transfer of Liability has not been accepted by the relevant authority and the ticket remains unpaid. If not settled on second notification WeFlex will pay the fine and on-charge the ticket cost, plus an administration fee to you.

Why have I been charged an administration fee on top of the fine?

As stated in the Terms and Conditions of your contract, WeFlex will charge an administration fee when processing any fine.

The number of fines we receive means that, unfortunately, we are unable to process them without passing on some of the cost. Remember however, where tickets are paid, and proof of payment received, we offer a low reduced admin fee of just £15.

RENTAL

How quickly can I get my rental car?

You can pick up your car the day you sign your contract.

Will I get the same car after giving the car back when I return from holiday?

Unfortunately, we cannot guarantee this as we have a high demand rental service.

What does an insurance status check involve?

Like any PCO driver looking for insurance, we check if you have any points on your license or have any claims in the last 2 years. You can have up to 6 points on license. Unfortunately, we will not be able to provide insurance or rent you a car if you have more than 6 points on your license.

I’m still On-Boarding with Uber, can I start the car renting process?

Yes. Uber prefer it if new Uber Partners sort out their car before they complete the On-Boarding process.

Talking to us before you complete On-Boarding means we can have your car ready for pick up as soon as you finish.

Do you rent to under 25’s?

Yes, we do rent to Uber Partners who are aged 23+. Each application is individually assessed by our insurance company. As long as you do not have any driving convictions, fewer than 6 points on your licence or fewer than two insurance claims in the past two years, we should be able to help you.

FINANCE

Can I still finance a car if I have poor credit?

In most instances, yes you can. Your Uber Driver weekly earnings carry more weight than your credit rating. Even if you have CCJ’s, we may be able to provide you with finance and we can even provide finance to people who have been bankrupt in the past (however you must have been discharged).

We do not provide finance to people who are currently bankrupt.

Whilst we will do our utmost to provide finance to Uber Partners who would otherwise be rejected elsewhere, we are a financially responsible lender so we will assess affordability to make sure you can manage the payments.

What happens if I go over my annual mileage allowance?

We charge 8p per mile for each mile over 40,000 for that 12 month period. This charge will only be levied if you terminate your agreement with WeFlex or you go over the 40,000 in a 12 month period.

I’m a new Uber Partner, can I take out car finance?

We look at each application individually. We can often help if you have been on Uber for a shorter time. If we can’t give you a car finance we can always rent you a car to start with.

INSURANCE

Does my vehicle come with insurance?

For peace of mind insurance is included on all our rental and vehicle finance products. You will be included on the WeFlex fleet insurance policy, with the cost included in your weekly charge.

Alternatively, if you are leasing a vehicle on our Flexilease product or purchasing a vehicle through our Flexibuy product, we allow you the flexibility of finding your own insurance policy.

In this case, we can refer you to an insurance broker we work with to find you the best private hire insurance policy for you – saving you money and the hassle of searching the market.

What should I do if I have an accident?

Check that you and any passengers are safe and not injured. If you or anyone involved in the accident is hurt, call the emergency services immediately.

Once confirmed all persons involved are safe, and vehicles are secure, you must call your insurer. If you are driving on the WeFlex insurance policy, all accidents should be reported within 24 hours to our insurer Collingwood on 0191 226 1927. The claims handler taking the call will be able to talk you through what’s required and gather information about the incident.

It is helpful to ensure you have taken details of the third party (name, address and contact information), as well as the registrations of all vehicles involved. If there are witnesses, get their details too.

You should also take images of the damage to your vehicle and any damage to third party vehicles. This will help your car insurance claim progress quickly, smoothly and fairly.

Be sure to stay in touch with our insurer and accident management company throughout the claims process to ensure you get you back on the road as quickly as possible.

What is covered?

Our fleet insurance cover is fully comprehensive hire and reward insurance that covers the cost of accident damage to your car and third-party costs. Theft of the vehicle and fire damage are also covered. There is however, no glass cover included the policy.

What is my excess?

Under our fleet insurance policy, you are liable for the first £500 of any single claim. The WeFlex insurance policy covers the rest of the cost for your car and third-party claims.