Check that you and any passengers are safe and not injured. If you or anyone involved in the accident is hurt, call the emergency services immediately.
Once confirmed all persons involved are safe, and vehicles are secure, you must call your insurer. If you are driving on the WeFlex insurance policy, all accidents should be reported within 24 hours to our insurer Collingwood on 0191 226 1927. The claims handler taking the call will be able to talk you through what’s required and gather information about the incident.
It is helpful to ensure you have taken details of the third party (name, address and contact information), as well as the registrations of all vehicles involved. If there are witnesses, get their details too.
You should also take images of the damage to your vehicle and any damage to third party vehicles. This will help your car insurance claim progress quickly, smoothly and fairly.
Be sure to stay in touch with our insurer and accident management company throughout the claims process to ensure you get you back on the road as quickly as possible.