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Existing Customers

My PHV license is up for renewal
When your PHV license is up for renewal you will receive an email reminder from
Please respond to that email confirming you are available on the given date.
I need to collect original vehicle documents
If you need to collect any original vehicle documents (e.g V5 or PHV), please call us on 020 8033 8713 and speak to our support team.

You will be required to pay a £50 deposit upon collection, which will be refunded when you bring the document back.
I need a spare key for my EV
If you require a spare key, please call us on 020 8033 8713 and speak to our support team.

You will be required to pay a £300 deposit which will be refunded once you return the key.
I need to report an issue with my vehicle or it's documents
If you have issues regarding your vehicle/documents, please contact our support team directly via call or email.
I would like to come in to WeFlex HQ for an in-person support meeting
If your require an in person meeting, please schedule this with our support team prior to coming in to our office.
How do I apply for a payment holiday?

If you require a payment holiday, please call our payments team 2 weeks before your desired holiday start date.


To be granted a payment holiday, you cannot be in arrears.

How does mileage allowance work?
All of our EVs have an annual mileage allowance of 40,000, which is measured on a calendar month basis (3,333/month), which starts on the date you collect your vehicle.

Unused mileage from previous months doesn't carry over to the next month.

If you go over your monthly mileage allowance, you will be charged 8p/mile (20p/mile for our Mercedes-Benz models), which will be refunded to you when your contract has been completed.
Can I take my car abroad?
Yes you can! You just need to let us know before you go by emailing us on
Where can I service/inspect my car?

You can take your car to any EV approved service centre.

If you have one of our rental or Rent-To-Buy bundles then we will organise this for you.

What is the excess on WeFlex insurance?
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