How we help our customers with Market-leading support

Over the past year, we’ve been focused on delivering the best possible experience for our customers. That means not just reacting to what’s needed today—but proactively building for the future. Here’s a look at what we've been working on behind the scenes to make your WeFlex journey smoother, faster, and better.

👥 Investing in Our People

We believe that a great customer experience starts with a great team. So, we’ve grown ours!

One of our most exciting additions is Lisa, who’s joined us as Customer Service Manager. With Lisa leading the way, we’re taking support to the next level.

We’ve also launched a Customer Success Team—a group of dedicated account managers providing hands-on, personalised support to ensure every driver gets the guidance and care they need.

⚙️ Smarter Systems, Faster Service

To make it easier for you to get help when you need it, we’ve upgraded our email and phone systems, making communication quicker and more efficient.

And for those who prefer to self-serve, we now offer online PHV licensing appointment bookings—just a few clicks, and you're all set.

🎓 Boosting Our Expertise

Our team has undergone specialist training in electric vehicles and ride-hailing industry needs. This has not only improved our technical know-how but also helped build a more confident, collaborative support team—ready to tackle any challenge with clarity and care.

🚗 Free Replacement Car Programme

Breakdowns happen—but your ability to earn shouldn’t stop because of it.

That’s why we introduced our Free Replacement Car Programme. If your WeFlex EV becomes undriveable, we’ll provide a licensed replacement completely free of charge so you can stay on the road and keep earning.

🚀 Just Getting Started

We’ve made big strides this year—but we’re far from finished. We’ll keep investing in our people, technology, and services to ensure you get the very best from WeFlex.