top of page


This guide is our internal guide to Fair Wear and Tear. It summarises the degree of deterioration judged to be reasonable when a vehicle is returned at the end of the agreed contract period.

The standards detailed in this guide are based on industry guidelines for what constitutes “Fair Wear & Tear”.

By defining the degree of deterioration judged to be acceptable when a vehicle is returned, the guide ensures both WeFlex and its customers can work to an agreed standard.

Servicing and Documentation

Regular maintenance and servicing should be carried out by an approved servicing agent. All WeFlex hirers are responsible for ensuring that their vehicle is serviced in line with the manufacturer’s guidelines

The service evidence accepted by WeFlex is taxble dated invoice or a stamped service book.

Keys and Security

Return of the master key that controls the engine management system is mandatory. If the locking system is remote, the appropriate key fob should be available and functioning.

Badges & Decals

All original manufacturers badges and decals should be in place and undamaged on return of the vehicle.


Up to 5 stone chips per panel on forward facing panels are acceptable provided there is no rust showing.

Any scratches where the metal is not exposed and/or rusty and which can be polished out are acceptable.

Scratches to paintwork that exceed 150mm in length are unacceptable. However, light scratches around door apertures, key holes and fuel filler caps are acceptable.

Colour mismatch between panels, penetration marks, visible overspray or dirt in the paint is unacceptable. Charges will be applied on a per-panel basis for this.


Minor body dents are acceptable as Fair War & Tear provided that:

  •   They are less than 30mm in diameter and there are no more than 4 dents per panel.

  •   They have not interfered with a swage line or folded edge.

  •   They have not caused paint cracking or flaking.

    Body panel misalignment is unacceptable.

Bumper Sections and Rubbing Strips

Scratches and/or abrasions to painted bumpers and side rubbing strips are acceptable provided they do not penetrate through to the base material and are less than 100mm in length. There should be no more than 2 per vehicle.

One dent per bumper and one dent per rubbing strip are acceptable if they are less than 30mm in diameter and have not exposed paintwork

Window Glass and Lamp Lens

Stonechips to windscreens less than 2mm in size are acceptable providing they do not obscure the drivers line of vision and/or there are not more than 3 chips on the windscreen. Cracks or chips within the driver’s sight line (A-zone) would require repair/replacement in line with current MOT legislation, and are unacceptable.

Poor previous repairs or chips showing signs of crack development which are visible from a distance of 1 metre are unacceptable.

All lamps must be operational. Lenses with minor chips or cracks are not acceptable.


All tyres should have a minimum tread depth of 3mm and be free of damage across the tyre. The spare tyre should be in place and meet the above standard where applicable (inflator kit should be present if not).

Any replacement tyres fitted must be of an equivalent specification to the original equipment provided.


A single item of damage to each alloy wheel is acceptable if removable by specialist polishing. Multiple damage to a single alloy is unacceptable.

Interior Trim


The interior should be clean and tidy with no visible burns, tears or permanent staining to the seats, headlining or carpets. Wear through normal use is accepted.

Luggage Area

Surface scoring and light blemishes that reflect normal use are acceptable, but floor coverings and surrounding trim panels should not be torn or split.


All original controls, instrumentation and accessories must be intact and operate correctly. If replacement has been necessary, e.g. due to theft, then equipment of a similar value and specification should have been fitted. All odometer changes are unacceptable.

The Inspection Process

The inspection on return of the vehicle should identify all points for rectification by WeFlex. A maximum period of 72 hours should elapse from notification to inspection, with best endeavours to notify unacceptable (chargeable items) on day of the inspection/return.

bottom of page